Privacy Policy

Effective date: Oct 27, 2025
Company: EcoBullet LLC
Contact: privacy@ecobullet.us (or roland@ecobullet.us)
Address: 16192 Coastal Highway, Lewes, DE 19958, USA

1) What we collect

• Account/Order data: name, email, shipping/billing info, order details.

• Comms: emails, support messages.

• Marketing (opt-in only): email + preferences.

• Site usage: cookie/analytics data (no cross-site ads).

• Sustainability reporting: order-level emissions figures (aggregated or anonymized for public reports).

2) Why we collect it (use of data)

• Provide products, support, receipts, and warranties.

• Improve site performance and security.

• Send marketing only if you opted in (you can opt out anytime).

• Publish aggregate, non-personal impact stats (e.g., tons of CO₂ offset).

3) How long we keep it (retention)

• Orders & invoices: 7 years (tax/accounting/audit).

• Customer support: 24 months after last interaction.

• Marketing emails/consent records: until you withdraw consent or 24 months of inactivity (whichever comes first).

• Analytics/raw logs: 12 months.

• Contact form with no purchase: 12 months.

• Backups: up to 90 days extra, then purged.
  When a period ends, we delete or irreversibly anonymize.

4) Whether and how we share data (public & private)

• Private processors (under contract only): hosting, payments, email/SMS, fulfillment, analytics, customer support. They may only use data to serve us.

• Public disclosure: we may share only aggregated or anonymized sustainability metrics (never personal data).

• Legal: if required by law or to protect rights/safety.

• We do not sell or rent personal data. No third-party advertising.

5) Your choices & rights

• Access/Correct/Delete your data.

• Opt out of marketing anytime (unsubscribe link in every email).

• Cookie choices: manage via our cookie banner and your browser.

• Limit sharing: we don’t “sell/share” for cross-context ads, but you can still email us to request Do Not Sell/Share and we’ll honor it.
  Email privacy@ecobullet.us; we respond within 30 days.

6) How we make you aware

• Link to this policy in the site footer, checkout, contact forms, and all signup points.

• Material changes: site banner and/or email to subscribers, with the new effective date.

7) GDPR-friendly email practices

• Lawful basis: consent for marketing; contract/legitimate interest for service emails.

• Double opt-in (where required), clear unsubscribe in every message.

• We keep consent logs and honor withdrawals instantly (or as fast as the system allows).

• No pre-checked boxes. No list purchases.

8) Security

We use encryption in transit, restricted access, and vetted vendors. If a breach risks your rights, we’ll notify you as required.

9) Questions or complaints

Simply email us at privacy@ecobullet.us. EU/UK residents may also contact their local supervisory authority.

That’s it. Simple. Respectful. Responsible.

Because being ethical isn’t a marketing tactic—it’s our default.